Underlying reason of resistance to change – personality or leadership?

In this rapidly changing world, when companies still see change as a circumstance to be managed instead of a persistent occasion to develop their business, I would suggest them to rethink about achieving the beauty of a constant success.

In Bill Gates’ recent speak in TED, he expresses his concern on a global epidemic by saying that “There is no need to panic, but time is not on our side” (Lashinsky, 2015). Sanborn (2013) also states, the success in business is not simply about your ability to change but speed does matters too. Both statements suggest that the key to success for everyone and everything is that they have to change before they have to. If you are not fast enough, you are going to end up in the last place. Thus, changing is unquestionable and it is not a new word anymore. People should have used or must be used to changes, as the ability to change is the only security in today’s world. Status quo will only be exists if people are stop learning and sadly they stop growing.

In regards to change, Mullins (2010) defines, “It is all down to the personality of the individual and there is little management can do about resistance to change”. Do I agree with it? The answer is yes and no.

Resistance to change is always based on the culture of the organization and the individual basis. After spending time reading several articles regarding why corporations fail to change, I have come across to one major reason and it also refers to my disagreement on Mullin’s statement.

Structure of the organization

Simply engaging employees without empowering them is no longer the success of improving business performance like it used to be (Tobak, 2012). Without any empowerment, team working throughout the organization will never be exists too, not to mention each department per se.

Most executives nowadays still have the same mentality, I need them to do what “I” want, not what “we” want. In fact, they are afraid to lose their power to rule while actually the power of influence is way greater than that. Top management people are not always the smartest, by means of not fully aware of the day-to-day operational needs. Yet people on the bottom are scared to speak out their words or even unable to communicate it.

In many instances, it is because of the hierarchical structure. That structure often the most vulnerable structure towards change. Nevertheless, it does not mean that it never happen inside the organization that adopts flat or matrix structure. CEOs treat their employees as a robot, clearly defined responsibilities without their voices being considered or most times not even being heard.

In another words, they are limiting people’s development and wearing them down instead of empowering them. Sooner or later, they will either resist CEO’s decisions or doing it half-heartedly, which decreased the productivity. For example, Kraft used to have a very centralized decision-making approach. They even decided the price of coffee in Chicago, which later on being sold in Germany. How could they take a critical decision without having the knowledge of local market? Though, at the end, they delegated the decision-making to local subsidiaries, which increased the profit significantly (Khosla and Sawhney, 2014).

The circumstances above suggest that empowerment, participation and the different level of players in the process of creating changes also play a role in the resistance of change.

-business-structure-gold

On the contrary, my agreement on Mullin’s statement is based on people’s psychological response. Basically, people always prefer stability and security emotionally, physically and financially. Their nature response of changes is likely to be the fear of unknown like what Mullin said in Gravenhorst (2003).

In term of social impact, you know how will people feel when they have established good relations with their colleague in the workplace and all of sudden they need to be separated. Naturally, they would feel threatened by the way in which it is introduced, no participation and security at all. Moreover, for some people changes can even cost them their jobs. Recently, Yahoo closed down its China office and cut down more than 300 jobs (Rein, 2015). One employee said that it was a real struggle, as they need to be separated with their colleague and they need to support their families too.

Therefore, in fact, change and resistance are in close association and not a cause and effect relationship. As Gravenhorst said, resistance to change is a too general term. Kotter (1996) also states, there is no inherent DNA prevents growth in people’s life. People do not simply resist because of their conservatism but also because of the process in which change being introduced. Lawrence (1969) once said, when resistance does appear, it can best be seen as a precaution that something is going wrong rather than something to be managed. In another words, “managing change is not enough – it has to be led and not to be ruled”.

Kotter’s 8-step model in Mindtools (2015) can be a useful guidance and not a definite way for leaders that want to implement change as it can be argued that there is a sense of personality absence in Kotter’s model.

Witnessing that, organization actually has quite a big control in managing resistance of changes because it is not solely down to people’s personality but also based on the organization as a whole. Thus, personality and leadership are intertwined. Nonetheless, as an individual, it is very important for them to have the mentality of lifelong learning. On the other hand, as a leader, it is very crucial to have the mentality of inspiring and influencing instead of ruling. Thus, the organization will not stop growing according to their tenure.

List of References:

  1. Gravenhorst, K, M, B (2003), A different view on Resistance to Change, [Online] available at <http://www.pluspulse.nl/pdf/EAWOP%20resistance.pdf > [29 March 2015]
  2. Khosla, S and Sawhney, M (2014), What Businesses Can Learn From Kraft Foods’ Decision To Delegate Authority, [Online] available at <http://www.fastcompany.com/3033772/the-future-of-work/what-businesses-can-learn-from-kraft-foods-decision-to-delegate-authority > [29 March 2015]
  3. Kotter, J, P (1996), Leading Change, Boston: Harvard Business School
  4. Lashinsky, A (2015), Bill Gates on a global epidemic: “Time is not on our side”, [Online] available at< http://fortune.com/2015/03/18/bill-gates-epidemic-ted/ > [6 April 2015]
  5. Lawrence, P, R, How to deal with resistance to change, [Online] available at <https://hbr.org/1969/01/how-to-deal-with-resistance-to-change > [29 March 2015]
  6. MindTools (2015), Kotter’s 8-step change model, [Online] available at <http://www.mindtools.com/pages/article/newPPM_82.htm > [29 March 2015]
  7. Rein, S (2015), Yahoo to shutter China office and cut “around 350” jobs, [Online] available at <http://www.bbc.co.uk/news/business-31957704 > [6 April 2015]
  8. Sanborn, M (2013), 4 Things you need to know about change, [Online] available at <http://www.marksanborn.com/blog/4-things-you-need-to-know-about-change/ > [28 March 2015]
  9. Tobak, S (2012), Don’t engage employees-empower them, [Online] available at <http://www.cbsnews.com/news/dont-engage-employees-empower-them/ > [28 March 2015]
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My Vision of Leadership

innovation-calls-for-visionary-leadership

Personally, in my opinion, one of the hardest things in life is to reflect of what I have done objectively. People tend to overestimate themselves and often too blind or scared to see the reality. Dunning in Deangelis (2003) did some research regarding this self-overestimation issues and his finding describes two major roots of it, ignorance and performance estimates. And he says the only antidote to this issue is high-quality feedback. It does happen to me in figuring out what kind of a leader I am and I gathered some feedback from my colleague to find as accurate answer as possible.

At first I thought that I am a good democratic leader because I tend to put others interest above mine and I always think that I am motivated to influence others. However, after digging deeper through people’s opinion and of course trying really hard to be as honest as possible to myself, I found out that I am actually incompetent and nothing compare to others. I started to realize that I am quite indecisive, impatience towards inspiring others and even sometimes my self-interest is still over others. Leading people is not as simple as I thought it was. It is way more than just managing people; it is about your personal characteristics, value, integrity and vision (CIPD, 2009).

Hence, I feel that solely being a democratic is not enough because again it depends on the situation. The psychologist Dunning and Kruger define, the more you know the less you know and the more you know, the less you like it. Fortunately, it does not happen to me and surprisingly those feedbacks inspire me to be more honest to myself.

Afterwards, I started to dig deeper about my leadership style and someday Nelson Mandela and Bill Gates came across my research and since that day I realized that I want to be like them. Though, there is no best answer to which leadership style is the most efficient one but I completely acknowledge that every good leader should possess a Transformational leadership style.

Nelson Mandela inspired me through his dispositional authenticity, rare visionary and humbleness. As Jenlink (2014) says, moral authenticity is a powerful characteristic that defines your value and they way you behaves. Mandela acknowledged his imperfections of his wicked youth life but in fact, by doing that he became even greater because his integrity turned out to be clearer (Williams, 2013). During adversity, he still could see way beyond the struggle and convinced people that one day the best is yet to come. No matter what happen, he sticks to his vision. And above all, he never eager to claim his achievements and that what genuine leadership is.

Similarly, in business environment Bill Gates as an autocratic and transformational leader has inspired me that there is nothing wrong in becoming very decisive at some point as long as at the same time you always push people to become better. Through him I realized that autocratic leader is not just simply about ignoring people’s input but it is about reducing negativity and make the best out of everything. He always encourages people to innovate by requesting a new idea on regular basis but he also controls all activities within the company (Gilliard, 2014).

Throughout my research regarding leadership style, I started to appreciate the importance of vision, value and consistency. Leading people is not just simply about putting others interest first like what I thought before. It is also about a true understanding of yourself in order to find out the underlying reason of your vision and be consistent.

According to Kirkpatrick (2011), the formulation of visionary leadership is somewhat an art form that based on leader’s guts and insight of follower’s values. So now I recognize the basic of my own vision, not the exact vision as it depends on the circumstances; and it is about influencing others to make a difference by always putting others first and recognizing the importance of having a lifelong learning mentality. The leadership style that I want to pursue is the mix of transformational, autocratic and democratic. As I discussed before in my previous blog that none of any leadership style known as the most effective one as it depends on the situation.

Ultimately, at least now I know that I do not want to simply leading for the sake of certain projects as I know that life is way more precious than that. I want to be consistent in my life in regards to my integrity and vision, which later on those characteristics are going to decide my behavior. However, I realize my weaknesses in honest-self evaluation and becoming more decisive. Therefore, I keen to gather as many high-quality feedback as possible and build up my experiences and not to be fear of failure as Murphy in Rezvani (2014) states, your gut comes from the experience that you have built.

“Never mistake knowledge for wisdom. One helps you make a living; the other helps you make a life” – Sandra Carey

Reference:

  1. CIPD (2009), Leadership qualities/actions, [Online] available at <https://www.youtube.com/watch?feature=player_embedded&v=CWglvWTsswE > [5 April 2015]
  2. Deangelis, T (2003), Why we overestimate our competence, [Online] available at <http://www.apa.org/monitor/feb03/overestimate.aspx > [5 April 2015]
  3. Gilliard, M (2014), Bill Gates Leadership style, [Online] available at <http://leadership-and-development.com/bill-gates-leadership-style/ > [5 April 2015]
  4. Jenlink, P (2014), Educational Leadership and Moral Literacy, [Online] available at <https://books.google.co.uk/books?id=6OUjAwAAQBAJ&pg=PA205&lpg=PA205&dq=dispositional+authenticity+definition&source=bl&ots=cDahd8F9_B&sig=Z_68k6ocsRtAeCa0w4hgGmioneQ&hl=en&sa=X&ei=WZAhVdmVGJLxatO_gJgD&redir_esc=y#v=onepage&q=dispositional%20authenticity%20definition&f=false > [5 April 2015]
  5. Kirkpatrick, S, A (2011), Visionary Leadership Theory, [Online] available at <http://www.sagepub.com/northouseintro2e/study/chapter/encyclopedia/encyclopedia6.1.pdf > [5 April 2015]
  6. Rezvani, S (2014), Six ways to stop overanalyzing and become more decisive, [Online] available at <http://www.forbes.com/sites/work-in-progress/2014/06/28/six-ways-to-stop-overanalyzing-become-more-decisive/ > [5 April 2015]
  7. Williams, R (2013), Why Nelson Mandela Was A Great Leader, [Online] available at <https://www.psychologytoday.com/blog/wired-success/201312/why-nelson-mandela-was-great-leader > [5 April 2015]